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Privacy Policy

​Effective Date: 6-20-2025

Website: www.ironbridgehmr.com
Business Name: Iron Bridge Home Maintenance & Repair

1. Introduction

At Iron Bridge Home Maintenance & Repair, your privacy is important to us. This policy explains how we collect, use, and protect your information across all communication channels, including:

  • SMS (text messaging)

  • Phone calls

  • Emails

  • Website forms

  • In-person discussions

By providing your contact information, you agree to this policy and the conditions below.

2. Purpose of Communication

We collect your contact information strictly to provide and support the services you request. This may include:

  • Scheduling or confirming appointments

  • Providing service-related updates

  • Responding to questions or inquiries

  • Sharing documentation or estimates relevant to work being performed

3. Communication Channels

A. SMS (Text Messaging)

We may communicate with you via SMS regarding appointment confirmations, service related updates and requests for service related updates.

  • Opt-In: You may join our SMS list by texting the word "START" to [Your SMS Number], or by giving verbal consent.

  • Opt-Out:  To stop receiving text messages, text “STOP” or "CANCEL".

  • Help: Text “HELP” at any time to receive assistance or our contact details.

Message and data rates may apply based on your wireless carrier plan. Frequency of messages will vary depending on your interaction with us.

B. Phone Calls

We may call you for:

  • Scheduling services

  • Job confirmation or clarification

  • Emergency updates or rescheduling

Calls are only initiated in relation to an active service request. We do not use automated dialers or sales calls.

C. Email

We may email you for:

  • Estimates, invoices, and receipts

  • Documentation or project notes

  • Service follow-up or support

You will only receive emails relevant to your service request. We do not send marketing or promotional emails.

D. Website Contact Forms

When you complete a contact form on our website, we collect only the information you provide:

  • Name

  • Email address

  • Phone number

  • Service request details

That information is used exclusively to respond to your request.

E. In-Person Communication

If you provide your contact details verbally or in writing during a visit or consultation, they are treated with the same privacy protections described in this policy.

4. Data Security

We take reasonable steps to secure your information, including physical and digital safeguards. However, no system is 100% secure, and you share information at your own risk.

5. Data Sharing

We do not transfer, share, or disclose your information to any external organizations under any circumstances, even with your consent. Your data is used solely by Iron Bridge Home Maintenance & Repair for the purposes described in this policy

6. Your Rights

You may at any time:

  • Request to review or correct your information

  • Withdraw consent to communication

  • Opt out of future communication

  • Ask us to delete your data, unless retention is legally required

Contact us at the details below for any such request.

7. Updates to This Policy

We may revise this policy occasionally. All changes will be posted on this page with the updated “Effective Date.” Continued interaction with us constitutes acceptance of the current policy.

8. Contact Us

Iron Bridge Home Maintenance & Repair
Phone: 908-867-8455
Email: info@ironbridgehmr.com
Website: www.ironbridgehmr.com

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